By Jason Moyse + Lisa Culbert
Pondering the week ahead just before a hectic couple of days — with lots that will benefit Law Made’s ecosystem + clients.
On Thursday September 21st — along with our client and production partner Thomson Reuters, we put on the Emerging Legal Technology Forum which was SOLD OUT. Good thing we have a whole Roadshow coming up. Halifax, Vancouver, Calgary and Montreal — we’re coming to you!
Catching a plane that night — we then spent the day at Stanford and the d.school in particular
Some of Jason’s reflections are in the above video as he ponders an amazing 2 days — the growth of design thinking — and what’s ahead for Law Made — legal solutions architect and other hodge podge.
Lisa Culbert also sets out some of her reflections below after the trip to Stanford.
Law + Design
Law Made attended the Stanford Law + Design Summit at Stanford’s Legal Design Lab to engage with a room of leading thinkers, writers and practitioners collectively committed to building a better legal system and design-led legal services.
Key Note Richard Buchanan of Case Western, a pioneer in the application of design to complex problems (ranging from remaking the Australian taxation system to helping the US Postal Service reimagine their service delivery), set the stage by identifying 3 key elements of design-thinking:
Through these elements, the output is user-centered and principled.
Think back to when you last considered any of these, but especially “desirability”, as it relates to the seeking or providing of legal services. Rarely, if ever? This ties back to the T-Shaped Legal Professional and the critical miss in most of today’s legal service delivery which is not user (or client) centred.
As Gillian Hadfield (of USC and author of Rules for a Flat World: Why Humans Invented Law and How to Reinvent it for a Complex Global Economy) referenced, in a pool of corporate counsel surveyed, over 80% say the services they are receiving from very good, very expensive law firms are not solving their problems.
The need for change in legal service delivery is imminent. A significant part of this change is a
different approach to our thinking. Lawyers as designers? May seem like a stretch, but as Jay Mitchell (of Stanford Law School and author of Picturing Corporate Practice) succinctly explained, “We make things for people. Carpenters make cabinets, lawyers make documents.”
Take this a step further, lawyers not only make documents but are (or at least can be) the designers of documents (and broader yet) of information products. The application of design and visual productization of legal services outputs results in a multi-dimensional, user-centric client service. Ultimately, it is through lawyers’ and providers’ on-going engagement with the users and clients of legal services to better understand their needs and experiences which will enable them to design legal solutions that are… useful, usable and (even) desirable!
Big thanks to Margaret Hagan, Director of the Legal Design Lab and lecturer at Stanford Institute of Design (the d.school) for her trailblazing leadership in Legal + Design Thinking and for curating such an incredible event.
Margaret Hagen’s piece